Terms and conditions

1. About these terms

These terms apply to all work SetVolt (“we”, “us”) carries out for you, together with your quote. If your quote says something different from these terms, the quote applies.

Some parts apply differently depending on whether you are a consumer (an individual not acting for a business) or a business customer. We say where. Nothing in these terms affects your legal rights as a consumer.

2. Quotes and estimates

A quote is a fixed price for the work described in it, based on what we could see and what you told us at the time. It is valid for the period shown on it.

An estimate is our best guess of the likely cost, not a fixed price. Whether prices include VAT is shown on your quote.

Your contract with us starts when you accept a quote, by signing it, replying to it in writing (including email or WhatsApp) or asking us to start.

3. Extra and unforeseen work

Electrical work can uncover things nobody could see beforehand, such as hidden damage, old or unsafe wiring, or poor earthing. If we find something that needs extra work, we'll explain it and give you a price before doing it, unless it must be done straight away to make the installation safe (see section 7).

Changes you ask for after accepting the quote are extra and will be agreed with you before we do them.

4. What we need from you

• Safe, clear access to the work areas at the agreed times, and somewhere to park or unload nearby.
• Furniture, valuables and floor coverings moved or protected, unless we've agreed to do it.
• Anything you know about hazards in the property, including asbestos or previous electrical problems.
• Any permission the work needs from a landlord, factor, building owner or the council, unless we've agreed to arrange it.
• Understanding that we'll need to switch off the electricity supply for parts of the job.

If we can't get in, or have to stop because something on this list isn't in place, we may charge for the wasted time and agree a new date with you.

5. Making good and tidying up

Some jobs mean lifting floorboards, cutting into plaster or chasing cables into walls. We work carefully and leave the area clean and tidy, but unless your quote includes it we don't do plastering, decorating or replacing floor coverings, and some small marks around the work are normal.

We take away the waste and old fittings our work creates.

6. Fittings and materials you supply

If you supply fittings, appliances or chargers for us to install, you are responsible for them being suitable, safe and working. We aren't responsible for faults in them, and extra visits caused by them are chargeable.

Manufacturer warranties on products are between you and the manufacturer. We'll pass on any warranty paperwork we receive.

7. Safety and dangerous installations

We work to the current wiring regulations (BS 7671). If we find something dangerous, we'll tell you straight away and may need to make it safe, which can mean switching off and disconnecting the affected circuit or equipment until it's repaired. We'll explain why and confirm it in writing.

We can refuse to start or continue work that would be unsafe or wouldn't meet the regulations.

8. Inspections and EICRs

An electrical installation condition report (EICR) records the condition of the installation on the day of the inspection. It covers the parts that can reasonably be reached without lifting floors, removing fixtures or damaging the building, and some tests may be done on a sample basis, as agreed with you.

An EICR doesn't promise that faults won't develop later. Any remedial work it recommends is quoted separately.

9. EV charger installations

Installing a charge point may need us to notify, or get approval from, the local electricity network operator. If they require a supply upgrade or other work, the timescale and cost of that are outside our control. We'll tell you before going any further.

10. Payment

Payment is due as set out on your quote or invoice. Some jobs need a deposit or stage payments, which will be shown on the quote before you accept it.

Materials we supply remain ours until they are paid for in full, as far as the law allows. If an invoice isn't paid on time, we may pause further work until it is.

If a business customer pays late, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

11. Dates and delays

We'll agree dates with you and keep you updated. Dates are our best estimate. We aren't responsible for delays caused by things outside our reasonable control, such as supplier or network operator delays, severe weather, illness or access problems. If that happens we'll tell you as soon as we can and agree new dates.

12. Cancelling

Consumers: if you agree to the work at your home, by phone, by email or online, you normally have 14 days from the day you accept our quote to cancel without giving a reason. To cancel, tell us clearly by email to info@setvolt.co.uk, by WhatsApp or by phone on 07356 008574 or 07356 008547.

If you ask us to start within those 14 days and then cancel, you'll pay for the work done and materials used up to that point. If you asked us to start within the 14 days and the work is finished within them, you can no longer cancel. Items made or ordered specially for you can't be returned.

Everyone: if you cancel after the cancellation period, or you're a business customer, we may charge for costs we've already incurred, such as materials ordered for your job.

13. If something isn't right

We carry out our work with reasonable care and skill and use materials of satisfactory quality. If you think something we did isn't right, tell us as soon as possible and give us a reasonable chance to inspect it and put it right.

Please don't let anyone else alter our work first, as that can make it impossible to find out what went wrong. We aren't responsible for problems caused by misuse, accidental damage, alterations by others or normal wear and tear.

14. Our responsibility for loss or damage

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for loss that wasn't foreseeable, or for business losses such as loss of profit.Business customers: we aren't liable for indirect or consequential loss, or for loss of profit, revenue, business or data. Our total liability for any job is limited to the price of that job.

15. Photos of our work

We may photograph finished work to show on our website and social media. We don't show your address, people, vehicle registrations or personal belongings in a way that identifies you. If you'd rather we didn't, just tell us. See our privacy notice.

16. Subcontractors

We may use suitably qualified subcontractors for parts of a job. We remain responsible for their work.

17. Complaints

If you're unhappy with anything, please contact us first at info@setvolt.co.uk or on 07356 008574 or 07356 008547, and we'll try to put it right fairly and quickly.

If we can't resolve it, you can also raise it with the schemes we're registered with, NAPIT and TrustMark, under their complaints procedures.

18. Using this website

The information on this website is general. It isn't a quote or advice about your installation. Photos and text on this site belong to SetVolt and mustn't be reused without permission. We aim to keep the site accurate and available but can't promise it will always be error-free or online.

19. Law

These terms are governed by the law of Scotland, and the Scottish courts can deal with any dispute. If you're a consumer living elsewhere in the UK, you can also bring proceedings in your local courts.

20. Changes to these terms

We may update these terms from time to time. The version on this page on the day you accept your quote is the one that applies to your job.

Last updated: 10 November 2026